Low customer complaints and many discounts

A car driving along a desert highway, with a passenger hanging an arm out the windowImage: A car driving along a desert highway, with a passenger hanging an arm out the window
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What you need to know

Founded in 1927, American Family — sometimes called AmFam — offers vehicle, property, personal, commercial and farm insurance for customers.

Low number of complaints and high customer satisfaction

American Family ranked higher than the industry average in J.D. Power’s 2022 U.S. Auto Claims Satisfaction Study, beating out some other major insurers.

And according to the National Association of Insurance Commissioners, American Family auto insurance had a low rate of customer complaints in 2022 compared to the industry average.

Wide range of discount opportunities

Many of the discounts it offers are relatively standard, such as discounts for insuring several vehicles, bundling multiple products, having specific safety features installed in your car and switching from another insurer.


About the author: Sarah Sidlow is a freelance writer and editor based near Detroit. She has a master’s degree in journalism from Georgetown University. Sarah’s work has appeared in Luxembourg’s national newspaper, Washington City Paper… Read more.