As a Chase customer, the account magically appeared on my list of accounts. The rate was even better than what PenFed had approved me for, and the process was straightfoward. Paying online required a couple of extra clicks, compared to paying one of my Chase cards. And they don't come to my house to wash my car, so I guess I can't go five stars.
Reviews: Subaru Motors Finance
Reviews: Subaru Motors Finance
Verified borrower rating
Most helpful positive review
Most helpful negative review
I give up on these morons!
Verified borrowerI'm giving up! I'm fed up! I have a Subaru lease that is ending in less than a month that I was considering purchasing. They gave me a purchase price that was $700 more than the agreed upon price at the onset of the lease. I've faxed them documentation, I've talked to many people to no avail. It's like talking to aliens from another galaxy. They tell me they will research the problem and get back-they never do. They say they never got a fax I sent with the proof. They are always transferring me to another dept. Hopeless. I will never set foot into another Subaru dealership again after dropping off our current car. What a shame-nice car too. Try to find a dept. at Subaru to complain. Only sales info. I expected better from Subaru. ( I was aware that Chase was awful however.)
Member ratings
All member reviews (7)
Stay away from Subaru Motor Finance
Verified borrowerI paid off my loan on Sept 16, 2022 and up until today (Nov 4, 2022) I still have not received my title. I called Subaru Motor Finance Customer Support to get a status on my title and I was told that it was mailed out on Sept 22, 2022. But, I still have not received the title. I told the customer support agent that I do not have the title, and she had the guts to ask me if I ever checked the mail? Why the heck will I say I never received the auto title and not check my mail for almost two months? The only thing she can tell me is that she will send out a lien release letter and I can go to the DMV to apply for a duplicate title. I understand that I can get a duplicate title. But the point is why is it my responsibility to go to the DMV to apply for a duplicate title and pay more money for it, when THEY “mailed” the title and somehow got lost in the mail? I did my part of paying off the loan in full and on time! The least they can do is send me a duplicate title. The customer support agent also said that it's not their fault as well and they will not take accountability because they "mailed" my title already. After going back and forth for 15 mins I asked to speak to a supervisor or manager since it wasn't going anywhere. When the supervisor/manager got on the line she practically told me the same thing. We mailed it so it’s no longer our responsibility, and that there’s nothing else they can do about my title. All these people care about your money. Once they have your money that is it and you’re nothing more than that. I will NEVER apply for another loan from Subaru Motor Finance again and this will be the last Subaru I’ll ever own.
They Use a Lower Credit Score for Autos
Verified borrowerI have a 720 score and paid cash for my house. Yet they chose to utilize a lower credit score when applying for an auto loan. Instead of 0.9% they quoted me 5.9%. I have contacted them but have not heard back. Needless to say I will pay cash or use another outlet for a loan.
zideco1
Verified borrowerI just purchased my third Subaru since Nov 2010. No problems to date. Hudiburg Subaru in South Oklahoma City goes the extra mile to insure customer satisfaction. It would be nice to see zero percent for sixty months.
I give up on these morons!
Verified borrowerI'm giving up! I'm fed up! I have a Subaru lease that is ending in less than a month that I was considering purchasing. They gave me a purchase price that was $700 more than the agreed upon price at the onset of the lease. I've faxed them documentation, I've talked to many people to no avail. It's like talking to aliens from another galaxy. They tell me they will research the problem and get back-they never do. They say they never got a fax I sent with the proof. They are always transferring me to another dept. Hopeless. I will never set foot into another Subaru dealership again after dropping off our current car. What a shame-nice car too. Try to find a dept. at Subaru to complain. Only sales info. I expected better from Subaru. ( I was aware that Chase was awful however.)
Never had a problem. 2.9% financing. Missed a payment once due to bank account changes, and they happily waived the late fee.
As a Chase customer, the account magically appeared on my list of accounts. The rate was even better than what PenFed had approved me for, and the process was straightfoward. Paying online required a couple of extra clicks, compared to paying one of my Chase cards. And they don't come to my house to wash my car, so I guess I can't go five stars.
Although through Chase, I have had no problems with Subaru. Service has always been good but then again. I pay my bills on time.
Subaru Motors Finance auto loans review: Loans exclusively through Chase Bank
Updated October 29, 2021
This date may not reflect recent changes in individual terms.
Editorial Note: Intuit Credit Karma receives compensation from third-party advertisers, but that doesn’t affect our editors’ opinions. Our third-party advertisers don’t review, approve or endorse our editorial content. Information about financial products not offered on Credit Karma is collected independently. Our content is accurate to the best of our knowledge when posted.
Written by: Cristy S. Lynch
Pros
- Special financing, loyalty programs and discounts for qualified buyers
- Guaranteed Trade-In Program available to Subaru owners
- Accepts co-applicants
Cons
- Works with only one lender, Chase Bank
- Vehicle must be selected before applying
- Only Subaru vehicles qualify for financing
What you need to know about Subaru Motors Finance auto loans
Subaru Motors Finance is a partnership between Subaru of America Inc. and JPMorgan Chase Bank, offering leases as well as loans for new and certified pre-owned autos. Financing is available in Washington, D.C., and all 50 states.
Limited to one lender
Exclusivity can have its downsides. If you were hoping to compare auto loan offers from several lenders at the dealership, you’ll have to do that elsewhere. Chase Bank is your only option at the Subaru dealership.
Loyalty can pay off
Subaru drivers tend to be devoted to the brand. In fact, a 2018 Edmunds Loyalty Report found that 61% of Subaru owners who traded in their cars in 2017 bought another Subaru. For repeat customers, the automaker offers its Guaranteed Trade-In Program, which aims to get them the highest trade-in value for an eligible Subaru to put toward a new Subaru.
Subaru also has a loyalty program for customers who lease with it. If you have an existing lease with Subaru but want to get a new ride, you can get up to $500 toward your first month’s payment on a new Subaru lease with its Lease Loyalty Program. Subaru of America will also cover any disposition fee owed on your current lease. Disposition fees cover the costs for cleaning and reconditioning the vehicle in preparation to sell it.
Special finance programs and discounts
Subaru Motor Finance offers other program discounts and incentives.
- Through its College Graduate Program, Subaru can help make it easier for eligible recent and soon-to-be college graduates to finance or lease a new Subaru.
- Active-duty and reserve members of the military, along with veterans and retirees, may be eligible for an additional $500 off the negotiated new-car price. This discount can be combined with any cash incentives offered at that time in your area.
- Subaru Motors Finance may also offer a 0% APR and low-interest financing for some models, depending on your location and credit.
A closer look at Subaru Motors Finance auto loans
Here’s what else you should know about Subaru Motors Finance.
- You can choose from loan terms ranging from 36 months to 72 months, but this may vary depending on factors like the vehicle model and your location.
- Subaru Motors Finance allows co-applicants.
- Interest rates vary and are determined by the dealership you select.
Is a Subaru Motors Finance auto loan right for you?
If you’re in the market for a Subaru and are planning to buy it at a dealership, Subaru Motors Finance could be a good fit. The special programs and discounts could potentially earn you some savings over other lenders — if you qualify.
Just keep in mind that you’ll need to select the Subaru vehicle you want to buy before applying — and you’re limited to buying from a Subaru dealership. If your heart isn’t set on a Subaru — or you want to shop around at a few dealerships — Subaru Motors Finance may not be the best option for you.
How to apply for a loan from Subaru Motors Finance
You can apply for preapproval on the Subaru Motors Finance website before heading to the Subaru dealership.
If you apply during normal business hours, you may receive a decision within an hour. If you’re preapproved, your offer is good for 30 days, so you can explore other financing options if you want. You can print your preapproval email and take it with you to the Subaru dealership. Note that preapproval isn’t a guarantee of loan approval, and you may be offered different terms after completing a full application.
If you change your mind while shopping and choose a different car — or information you provided on the preapproval application changes — you may need to reapply.
Not sure if Subaru Motors Finance is right for you? Consider these alternatives.
If you’re not sure Subaru Motors Finance is right for you, here are other lenders to consider.
- Bank of America auto loan: Bank of America could be good if you want the ability to choose the dealership you work with or flexibility in the car make and model you buy.
- Capital One Auto Finance loan: Capital One Auto Finance could be ideal if you want the option to apply for prequalification.
These ratings and reviews are provided by our users. Banks, issuers and credit card companies do not endorse or guarantee this content, are not responsible for it, and may not even be aware of it.
†† The opinions you read here come from our editorial team. Intuit Credit Karma receives compensation from third-party advertisers, but that doesn’t affect our editors' opinions. Our marketing partners don’t review, approve or endorse our editorial content. It’s accurate to the best of our knowledge when it’s posted.