I reported fraud to Wells Fargo, where $1,000.00 was wrongly taken out of my account, and they took their weeks to "look into" it, twice, and denied my claim both times. I informed them of the problem within about an hour, and they took weeks to do nothing, and then weeks again to do nothing again. Wells Fargo is not worth the time of day for anyone. Do not use them under any circumstances (or their ATMs), and if you have an account with them I suggest you carefully open another account at a reputable firm and get rid of your account with them when you can. I know it's a pain but I should have done this years ago when my account with Wachovia become a Wells Fargo account because Wells Fargo bought them out. Not only did Wells Fargo get rid of my free checking, they then had all of those issues and got in trouble for creating a lot of fake accounts under customers' names, and they haven't learned their lesson. My story is long but simple. Someone took $1,000 out of my account at an ATM without my permission, they stole my money, and Wells Fargo, with their billions, is doing nothing. Steer clear. Here's my story: Someone stole the money, and then I reported the fraud to Wells Fargo: I'd like to report fraud that happened to me at an ATM outside my local bank. The bank where this occurred is: Wells Fargo Bank 2099 S Queen St York, PA 17403 Here's what happened: This was theft of $1,000 at a Wells Fargo Bank ATM. There was a large group of people at the bank. I tried to deposit using my tap debit card at the ATM that was outside the bank on 11/23/2024 at 10:17 am. The ATM was full or something so I couldn't deposit a check like I wanted to. I left the ATM, I think without waiting for my account to close out. At this point I went into the bank to deposit. Someone, not an employee, was watching me and there were lots of people in there. I made my deposit at the counter. When I was in there, I believe someone jumped up to the ATM which was outside and took $1,000 out of my account, because $1,000 was taken out of my account at 10:17 am based on an email I received from the bank but I didn't notice that I received it for about 20-30 minutes. I called Wells Fargo two times about the fraud but they've said they are dropping the case both times, with no logical reason. I did the first fraud complaint within about an hour of this happening. Here's what they should do: Wells Fargo should give the $1,000.00 back to me, since they have zero fraud liability policies. They should also look at the video of the ATM to find out who did this and report it to police so they can catch the criminals. After this first set of two denials I disputed it with Wells Fargo and also reported it to the police, which I thought Wells Fargo would have done. Weeks later and they denied me again through their "Executive Office". Wells Fargo is worthless. Here is my response to them in response to their denial: The response to my complaint is completely inadequate. Multiple times I explained how everything they said could be true, and still $1,000.00 could have been taken out of my account fraudulently. Yes, my account may have been unlocked, but just because a door is unlocked at my house by accident, it doesn't mean that someone coming into my house and taking $1,000.00 out of my kitchen drawer after they simply say, "This is my house and my money", is actually not fraud and theft. Wells Fargo needs to make good on their zero fraud liability and they also need to give me $1,000.00 back that was taken from me, and they need to admit their mistake and fix their ATM system that gives no indication of whether an account is still opened or closed when I am finished using it, particularly when using the "tap" feature. At least when I stick my card in they warn me with a beep to take my card. No such thing exists with the "tap" feature, and I explained this to them but they didn't seem to think it had any relevance. Their lack of understanding and their ineptitude lead me to recommend that no one give Wells Fargo any of their business. I have opened a new account somewhere else. Sadly Wachovia was ok, where I originally got my account, but when Wells Fargo took over they got rid of my free checking quickly, with stipulations for it to be free. I should have taken that as my queue there and then to leave Wells Fargo, but sadly, I didn't. Wells Fargo is not customer focused, they are only self and profit focused. Avoid them at all costs. I even asked someone lower down if it is common for escalated cases like mine to be resolved... and someone at Wells Fargo said, no, usually they are still denied when escalated like mine! So why even leave me hanging? Just close the case and lose your customer faster. Save us both time, money, and effort. Save the penny today, Wells Fargo, and go out of business tomorrow. That's what Wells Fargo deserves.

No matter how many years you have banked with them and credit score will not approve you for a personal loan

They will not tell you that they will run credit inquiry and report to credit bureau after you accept a flex loan of just or less than $500. A loan you have already made commitment with your checking account. You better save that credit inquiry for something big.

I always pay more than what I owe and the money never reflects fully. Horrible horrible service you go in saying you want to pay for the principal and they don’t seem to understand what your are saying and completely ignore you.

I'm changing banks after 3 years banking with them I'm finally done! I was over a penny at the supermarket, and they denied me. I been trying for a while now to get overdraft they said I need to change checking so I did but they still deny me. I ask why no one gives me an answer. Well call customer service their like we don't know! OMG

They refused me loans for nothing and anytime I came to their branch location their staff will discharge me and tell me that it's late to offer me a service. I will not bank with them again, I am going to close my account. They could not help me with the loans I asked them for when I was in serious need so no need for banking with them. They are wicked AND HORRIBLE

Beware of Wells Fargo and its predatory loans. Never missed a payment on the jewelry advantage and they tacked on 3 years of interest and would not let me pay off the full balance from the last statement. They also threw the retailer under the bus. Do yourself, your family, and your small business a favor and stay clear of this shady company.

Wow, I am shocked at ALL the BAD reviews! I got a loan for 6 years in my KIA and I paid every single payment and then doubled up to get my title quicker. I had ZERO problems with Wells Fargo. I am actually going to apply now for a personal loan. My credit score was mediocre at best. Easy=Peesy for myself..

If I could rate 0 stars I would...and this is the very reason I do not have mortgage, car payment, or anything substantial with WF. I only stay with them because I was originally with Norwest Bank which Wells unfortunately bought out. This bank is not good for the masses. As of today, my credit score is 808 and I have never been late on any of my accounts. I earn 8900 a month with adult foster and another part time at Costco. They said they cannot honor my request at this time after initially approving it!!! They obviously do not understand that adult foster is tax free and does not have to be reported on or as w2. Wells is such a joke...my recommendation is to use a credit union and dont fall for the bait and switch tag line that WF splays across your account telling you to check your rates. I am so glad these guys dont make any off of me, because they most certainly dont deserve it!

Great