Reviews: USAA® Auto Insurance

Reviews: USAA® Auto Insurance

Overall insurer rating

1.0
out of 5
2 reviews
from verified borrowers


All member reviews (2)

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Sep 27, 2023
USAA is a big Mafia scammer company

On May 10, 2023, I was involved in an accident with one of USAA's clients. Everything proceeded smoothly until they decided to give me the runaround in repairing my car or compensating me for its worth. The adjuster was nowhere to be found, and it took me a couple of months to receive any response from them. They informed me that my car was a total loss and provided a specific amount they were willing to pay for it via email, stating that I could dispute it if I could find a car in the same category with the same mileage within a 100-mile radius. Unfortunately, I couldn't find an exact match, but I did find a vehicle that was one year older and one year newer, so I disputed the price they were offering. They assured me they would get back to me in a couple of weeks, but I never heard from them again. Frustrated, I took the step of filing a complaint against them with the Texas Department of Insurance and the Office of the Attorney General. However, I received no assistance beyond the insurance company responding to me and denying my dispute without providing any tangible reasoning. This was after three months of back-and-forth since my car accident, with no access to a replacement vehicle or rental car. Now, it has been five months, and they are attempting to push the responsibility onto my own insurance. These actions indicate that these individuals are playing games with people's lives, and there seems to be no one holding them accountable. It is disheartening to realize that we live in a country that is supposed to protect average citizens from being taken advantage of by large companies like USAA, but this has proven to be far from the truth. I have lost trust in the entire system, and I am determined to stop paying insurance premiums to these corporate entities that seem only interested in taking our hard-earned money every day, without delivering the support they promise.

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Feb 15, 2023
You can't trust USAA

Do not trust this company I had a car stolen 2 years ago in March a 2018 Infiniti Q70 that they decline to pay for. Going to court shortly to finally get the case settled. I was with them 15 years never a claimed plus 5 driving record no DUIs. And let's not forget I have been making car payments for 2 years on the car that was stolen and totaled! Just found out they sold my car. Or should I say stole my car again.

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